How E-Commerce can reduce cycle time, improve employees’ empowerment and facilitate customer support

E-Commerce is basically an electronic system that enables all the suppliers, manufacturers or even the consumers to sell or purchase the products or services through a convenient ways. Besides that, they also can communicate through this web site.

Cycle time is the time where a process needed to complete from beginning until the end of it. This system can help to reduce the cycle time by creating a fast and direct system without wasting any valuable time. Example like the customers can get immediate responses from the dealers or the supplier once the customers request to purchase the items on the system. From the system, it will immediately get to the suppliers without wasting time and money to go to the shop and they can make the payment online through credit cards. After the company receives the orders and payment, they will prepares the items accordingly and send it to the customers. Thus, the e-commerce can reduce the cycle time of this process.


When conducting the E-Commerce, the company will need the employees to check on the system and process any transactions that requested by the customers. This allows the company to give more power and responsibility to the employees and thus, they have more flexibility in conducting their works. Nowadays, by having this system, the employees even can work at their own house and can provide a quick response or feedback to the customers through the internet.

Moreover, the E-Commerce allows the owner of the system to facilitate the customer support by provides a special place for the users to place their comments, complaints or question on any of their doubt on the system through online. Example like most of the E-Commerce website, there are the “Products Frequently Ask Questions (FAQ)”. The systems also can provide the contact information of the company. All of these can enhance the customer support.