Sunday, July 6, 2008

E-Government in Malaysia: Its implementation so far and citizen’s adoption strategies

In 1997, the Malaysian Government launched the Electronic Government initiative, generally known as e-Government, to reinvent itself to lead the country into the information age. The vision of Electronic Government is a vision for government, businesses and citizenry working together for the benefit of Malaysia and all of its citizens.

The e-Government projects are Electronic Procurement (eP), Project Monitoring System (PMS), Electronic Services Delivery (eServices), Human Resource Management Information System (HRMIS), Generic Office Environment (GOE), E-Syariah and Electronic Labour Exchange (ELX).

Other than these seven main projects under e-government flagships, several government agencies has also initiated online services for the public projects, aims to increase the ease and efficiency of public service to the people. Among others were Public Services Portal (myGovernment), e-Tanah, e-Consent, e-Filing, e-Local Government (e-PBT), e-Kehakiman, Custom Information System (SMK), Pensions Online Workflow Environment (POWER), and Training Information System (e-SILA).One of the most successful applications is e-filling.

However, there is slow adoption of E-Government applications due to lack of integration and insufficient engagement of key stakeholders (especially users and citizens). This is because public are not aware of the services. Besides, there is a language barrier because most of the government websites are using Bahasa Malaysia. This may be a problem since some users are more comfortable to using other language like English and Chinese. Next is the issue of privacy and security because users maybe worry about their private personal data and the tax return can see by others.

Suggest ways to encourage more citizens to use the e-government applications. Firstly, government can organize some activities to introduce the e government application and teach the citizen how to use the e government application. For example, increase awareness through TV and radio advertisements, and organizing workshops at shopping malls. Next, government should provide websites with multiple language versions. Finally, government should improve the security and privacy application of e-government to make sure the data will not hack by the hacker.

For more information, visit the link below;

www.gov.my

6 comments:

Anonymous said...

E-government in m'sia is incomplete, especially KWSP.

Anonymous said...

just register a parntership compnay thru e-gov portal.. Within a day can register a parthenrship co. Very Fast.. But wanna point out is e-KWSP, very incompleted. Print a statement also cannot....

MiSs-E^ said...

I never using the E-government application so didn't know the KWSP is incompleted But anyway I think it'll be improved in the future, hehe...

Unknown said...

E-Gov in M'sia really need to improve. Some of information provided by E-gov was incomplete and make us blur about those information.

Unknown said...

Electronic commerce, commonly known as e-commerce, is a type of industry where buying and selling of product or service is conducted over electronic systems such as the Internet and other computer networks. Electronic commerce draws on technologies such as mobile commerce, electronic funds transfer.Good post.
ecommerce

marydry said...

Nice information about eCommerce development thanks for sharing this article.